I was speaking with a CMO recently, and asked him what we need to do to improve how physicians communicate to administrators. He said the onus is not on the

Recently, I was reminded of the story of the carrot, the egg and the coffee bean. Perhaps you’ve heard it. A grandmother is in the kitchen, and she has three

We need experts who have the knowledge and flexibility to come up with solutions that work for all parties. Someone who can look at the big picture, pull together the

How does it work? We teach people to speak to one another’s values. You’ve heard of listening to answer vs listening to understand? Well, we take that one step further.