I was speaking with a CMO recently, and asked him what we need to do to improve how physicians communicate to administrators. He said the onus is not on the providers, but on Administration.

Recently, I was reminded of the story of the carrot, the egg and the coffee bean. Perhaps you’ve heard it. A grandmother is in the kitchen, and she has three pots of water on the stove. Her granddaughter asks what she is doing.

We need experts who have the knowledge and flexibility to come up with solutions that work for all parties. Someone who can look at the big picture, pull together the entire healthcare community and take definitive action. It must be action that makes sense, uses up to date technology, and is fair for all parties.

How does it work? We teach people to speak to one another’s values. You’ve heard of listening to answer vs listening to understand? Well, we take that one step further. We teach first to use personality science to find the values of everyone around you, then listen to, and speak to their values.

I’ve had a CEO tell me that if people are leaving their jobs, it’s almost never about money. That got me thinking. As an Executive #Coach who works in #healthcare and deals with burnout, I went back to the basics of #burnout and how that applies to healthcare. I went back to #Maslach’s 6 factors of burnout. Her fourth factor is a lack of #rewards and #recognition. This makes total sense to me. If people don’t feel recognized, and appreciated for the work they’re doing, they’ll seek a workplace where they are appreciated.

How you speak to your staff, your colleagues, your team, can make or break them. Newsflash people! We are not here to break anybody. We are here to serve our patients.